We understand sometimes our customers circumstances can change and or are unavoidable and our clients may need to cancel or change there date. We do have a specific policy to help guide and provide clarity on our terms before you make your decision in booking with us. Fleur Events require a 30% deposit in order to secure the booking and lock in your specified date. The 30% deposit is non-refundable but the remainder of the payment when paid in full is up to the Fleur teams discretion after circumstances have been taken into account if a refund is available. In most cases we will treat any monies paid as a credit to carry and apply to a new suitable date if the event s being moved or postponed. Please note the non-refundable deposit is due to Fleur Events having reserved that date to work with you and all relevant stock becomes allocated and locked in for that event therefore should this event be cancelled Fleur Events loses that date when this could have been booked by another potential client.
Once a booking is made via our website and a deposit is paid in full no changes can be made to colour, design or size less than 3 months from your date. All changes need to be discussed and confirmed in in writing with our team to see if possible more than 3 month’s notice from your event date. Any changes made within the 3 months cannot be guaranteed.
COVID-19 Cancellation Policy
First up, let us begin by sharing our deepest, heartfelt sympathies if you’re currently experiencing stress and wedding disruption due to the Coronavirus outbreak. No-one could have foreseen this coming: a pandemic that’s affecting the entire world.
During these uncertain times, we have you covered. Fleur will hold all deposits made in FULL and carry to your next date only in the event if your postponing to another suitable date and not proceeding on your original date due to COVID-19 government lockdown or restrictions. In order to fulfill these terms and conditions, we require proof in the form of a letter from your venue and the relevant government restrictions affecting your date. We guarantee this going forward from any weddings booked since March 2021.
Alternatively, if you are wanting to postpone your wedding for other reasons please get in contact with our lovely team via our via our contact page so we can assess your situation and discuss what options are available to you.